MISSION STATEMENT – SIMPLY GREAT SERVICE

Kales Airline Services is an independent company dedicated to selling cargo and passenger products on behalf of airlines worldwide. Kales Airline Services is committed to the smooth and timely transportation of passengers and cargo and to promoting airlines’ growth. Kales Airline Services stands for involvement, inspiration and unparalleled service in every direction. Kales Airline Services derives authority from expertise, ingenuity, passion and professionalism and aims to become the partner of choice in the global GSSA business. Kales Airline Services offers short leadtimes and remarkable reliability.

FAX TO SUCCESS

The idea to set up a company like Kales Airline Services was born in the mind of its founder, Peter Kales, in 1994. He wanted to start a cargo intermediary that offered superior service through dedicated personal care and attention. Superior service because when taking on a consignment, he was making a promise that was to be kept. Armed with a wealth of experience in the business, Peter rented 20 m2 of office space at Schiphol Airport and dispatched what in the industry has become a legendary fax to all his contacts. It read: “A new day, a new week, a new month and a new company.” Within a month Kales Airline Services won its first exclusive contract to sell the lowerdeck cargo space of an airline in the Dutch marketplace and the company has enjoyed sustained, often rapid growth ever since.

A HOUSEHOLD NAME

Today, Kales Airline Services has over 30 offices in more than 20 European countries, as well as offices in
Mumbai, Toronto, Quito and Bogota. Representing more than 90 airlines, handling 250,000 tons of cargo and
over 100,000 passenger tickets per annum, Kales Airline Services has become something of a
household name in the global GSSA industry.

CARGO, CHARTERS & PASSENGERS

The Kales Airline Services scope of activities has broadened over the years. Besides acting as GSSA for air cargo, Kales Airline Services is also a GSSA for passengers and charters. The services offered by these companies and departments complement each other, and as a natural consequence, internal relationships and cooperation are close. The result is lowcost, high efficiency service all round. Service in every direction.

LOCAL KNOWLEDGE

Kales Airline Services has firm roots in Dutch business culture and its head office can be found at Schiphol Airport, Europe’s thirdlargest cargo hub. But because cultures differ from country to country – even from region to region – our offices are populated by management and staff sourced locally. All of them have been chosen for their expertise and thorough local knowledge and experience. It enables us to take maximum advantage of local industry structures and practices and to provide fullvendor service. We meet just in time demand, cut logistical lead times and maximise yield in terms of cargo space and passenger seats.